Who we are
Open Government Products is an experimental tech start-up team within the government that consists mainly of engineers, designers, and product managers who build technology for public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. As an experimental team, we have redesigned our organisation to move quickly, fail fast, and scale what works to deliver the maximum public good within a larger bureaucracy. We think about how we run the organisation from first principles, keep a flat hierarchy to maximise ownership, and bypass bureaucracy to focus on delivery of good products through a good organisation. We work on real problems, build for the user, and push for change.
To learn more about us and the products we’ve built, visit: https://open.gov.sg
Summary
As a Lead Content Designer at OGP, you are a fully proficient individual contributor who is also able to provide guidance to the content design team. You will play a key role in shaping how members of the public interact with government products and services. This role goes beyond crafting content; it involves advocating for a user-centred approach to content design, shaping how information is structured and understood, and enabling government officers to communicate clearly and effectively. You will lead a small but growing team, driving both operational excellence, and strategic content initiatives across the organisation, and the rest of the government.
This is a hybrid IC/management role – you will have some IC responsibilities, and will also manage two direct reports.
This is not a creative/graphic design role.
Responsibilities
Lead the team: Lead and grow the content design team, ensuring workloads are balanced, and the team delivers high-quality content across multiple projects. Identify skill gaps, performance issues, and opportunities for improvement within the content design sphere.
Define processes: Establish scalable content design processes and operational models to maximise the team’s impact.
Advocate for content design: Champion content design not just as wordsmithing, but as an essential part of product design, including aspects like writing in plain language, information architecture, card sorting, and labelling.
Enable and train: Build capability across OGP and partner agencies by training and enabling public officers to adopt content design principles, with a focus on simplicity and clarity in communication.
Manage resources: Collaborate with design leadership to propose and implement a resource management model that ensures the team’s capacity meets growing demands, and maintains high-quality output. Proactively scope new work opportunities that elevate the quality of OGP products.
Collaborate and co-create: Build working relationships across functions, government agencies, and external stakeholders to co-create solutions.
Lead design initiatives: Lead end-to-end content design for large initiatives, balancing user needs, public policy goals, and technical constraints.