People Partner, People & Workplace Team

Who we are

Open Government Products is an in-house team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. We work on real problems, build for the user, and push for change.

Projects we have worked on include:

Covid-19 Vaccination National Appointment System - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems.

Data.gov.sg - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.

Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

PaySG - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

An overview of other OGP products can be found on our website
https://open.gov.sg

What does the People and Workplace team do?

The Corporate team is in charge of creating the right environment for OGP teams to make as much impact on public good as they can, as quickly as possible. The People & Workplace team ensures that we have the right people, practices, and infrastructure in place to make this happen.

The People team works with team leads to hire, motivate, develop, organise, and retain the right people to make public good happen. The Workplace team is in charge of making sure that OGP employees and teams have the right physical (e.g. office space, hardware) and digital (e.g. access control, communications tools and network) infrastructure and practices to do their best work.

What does a People Partner do?

As a People Partner, you will work closely with organisation leaders and the broader People & Workplace team to build high-performing teams. You will do so by building, running, and continuously improving organisation policies, practices, and processes. You will also work closely with leaders to partner them in building their organisations through hiring, performance management, learning, organisation development, and team health.

On a day to day basis, this means:

• Plan and run initiatives to improve people tools, policies, and practices to help teams run more effectively in OGP.
• Partner organisation leaders in building their teams by advising them, collecting and breaking down people data, bringing organisation design expertise, and facilitating interventions with their reports and teams
• Run hiring pipelines and operationalise People policies and mechanisms for the teams you support

What is it like working here?

• Working for Public Good - We care about making an impact on public good. For the People and Workplace team, this first means creating the right environment for our product teams to work directly on the biggest opportunities out there. This also means creating what’s best-in-class, and then propagating these practices widely across the government so that the Singapore Government is equipped to deliver the best impact possible to our people.
• Rapid Prototyping - We’re not about building too-big-to-fail ideas, or getting stuck behind existing ways of doing things or mega projects. Instead of spending too much time debating ideas, we prefer to test them and iterate rapidly. This means being clear on what we’re trying to achieve, leaning forward to farm for dissent and feedback, prototyping early, and scaling what works quickly.
• Ownership - We are not here just to keep existing processes running, but to make OGP the best place possible for people to join and make an impact toward public good. This means taking ownership of problems, figuring out what needs to be done, and keep going until the problems are solved, regardless of job scope or existing ways of doing things.
• Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fix one, and leaning forward to try things, make mistakes, and learn.

Who are we looking for?

We’re looking for people who:

• Can think strategically, and implement operationally. You must be able to identify key things to solve in ambiguous situations, figure out how to measure success, and translate that into actual plans, policies, and processes for implementation end-to-end.

• Works like an entrepreneur in getting problems solved. You must be proactive in scoping problems, doing whatever it takes to solve them, and taking different approaches to find what works best. We are looking for go-getters who seek out opportunities themselves and not wait for instruction.

• Wants to build better organisations for public good. You must care about wanting to build better organisations to make an impact on public good. You will be joining a team that is pushing ourselves and the government to do better for Singapore, and must have a passion for wanting to be a part of this work.

Demonstrated domain knowledge/experience is a plus, not a prerequisite:

• Setting up and running People policies, practices, and processes for organisations e.g. Hiring, compensation and benefits, learning, team health, engagement, organisation development, talent management
• Partnering organisation leaders (e.g. business partnering, co-founder/COO/Chief of Staff experience) to understand on what makes organisations work well, developing strategies to improve organisation performance, and executing on them.

These are not prerequisites, as long as you are willing and able to learn whatever is needed to solve problems.