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Product Operations Executive (3 Months Contract)

Singapore, Central Singapore, SingaporeProduct Operations

Job description

Who we are

Open Government Products is an in-house team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. We work on real problems, build for the user, and push for change.

Projects we have worked on include:
Covid-19 Vaccination National Appointment System
- A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems. - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use. - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

PaySG - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

An overview of other OGP products can be found on our website

What does a Product Operations Executive do?

We are looking for Product Operations Executives to help support the migration of informational websites onto a new website system. This is a 3-month full-time contract role with immediate start date expected. Depending on your performance and project needs, we may provide the option for your contract to be extended by another 3 months.

The Product Operations Executive (POE) will work alongside a team comprised of other POEs and Product Operations Specialists, to collectively deliver 100 websites’ migration:

  • Work closely with website owners to discuss requirements and iterate changes from there
  • Gain unique insights into how website owners interact with our system
  • Review websites done up by other POEs
  • Train and onboard new POEs
  • Troubleshoot technical issues with our products and provide solutions to users

You are not just here to do a mundane amount of work, but will help support the success of the entire migration project. The ideal candidate must have the passion and desire to achieve high user satisfaction, advance your own knowledge and gather feedback to improve.

What it is like working here

Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.

Ownership - In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good.

Continuous Learning - Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architectures, frameworks, technologies, and even languages is not just encouraged but essential.

Job requirements

Who we are looking for

We don’t require experience in website creation or technology as on-the-job training will be provided. An attitude to learn and do good work counts for much more than qualifications or specific experiences.

We are looking for people who:

  • Are willing to learn new technologies and approaches.
  • Are able to empathise with users + quickly grasp and problem-solve issues they face.
  • Enjoys the puzzle of solving open-ended problems with different approaches. 
  • Are good at written and spoken communication.