Senior Manager / Assistant Director, Technical Partnerships

Who we are

Open Government Products is an in-house team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. We work on real problems, build for the user, and push for change.

Projects we have worked on include:
Covid-19 Vaccination National Appointment System - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems.

Data.gov.sg - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.

Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

PaySG - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

An overview of other OGP products can be found on our website https://open.gov.sg

What it is like working here

Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.

Ownership - In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good.

Continuous Learning - Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architectures, frameworks, technologies, and even languages is not just encouraged but essential.

Also, we're Great Place to Work™ certified!

Job Scope:

Partnerships (with specific agencies within Whole-Of-Government (WOG))

• Propagate policies / practices which support tech agencies/divisions to build and/or operate products/services that are more reliable, more efficient at a lower cost (e.g. using cloud infrastructure, off-the-shelf SAAS solutions, alternative security practices)

• Support WOG agencies’ development of efficient systems, processes and workflows to solve their problems, through combining OGP products, SaaS solutions or otherwise

  • Scope out possible tech partnerships opportunities, where OGP acts as a project manager, consultant, driver or resource provider

  • Help agencies identify and reasonably scope tech systems that can solve real problems

  • Support the integration of OGP tech tools and/or SaaS solutions to solve agencies’ problems

• Modularise, streamline and connect OGP’s current tech policies, processes and tools

• Set up fellowships and secondments to help make IT and/or tech development in agencies better

• Keep abreast of technical policies, tools and practices that result making other organisations high-performing, and propose adaptations for OGP to incorporate to improve internal effectiveness

• Possess strategic thinking ability, with an eye for operational details.

• Able to drive and implement ideas in a changing environment.

• Independent and self-driven, with the initiative to resolve problems.

• Excellent analytical and quantitative skills, ability to analyse and make sense out of data and translate that into actual changes

• Excellent communication, presentation and writing skills, and be prepared to work with tight deadlines.

• Ability to collaborate effectively with people in other parts of government

• Either a deep understanding of tech tools/organisations (preferred), or extensive experience collaborating with Singapore government agencies

• Past experience integrating technical products to form workflows for an organization

• <Preferred> Past experience in tech partnerships or development, product management, product ops or technical service delivery